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Exchanges & Returns


“Express” Exchanges


  • All merchandise (excluding panties) purchased at full retail price is eligible for a FREE Express Exchange within 30 days of order delivery.  Only applies to the same product in a different size and/or color.
  • Exchange orders ship at the same time you send us back the original order. This ensures you get the correct item ASAP without any delay!
  • Please make sure that your exchange meets the requirements of our Exchange & Return Policy (see FAQ’s below for more information) prior to submitting a express exchange request
  • For other questions regarding web purchases, returns, etc., see FAQ’s below.


Returns


  • All merchandise (Excluding Panties) purchased at full retail price* is eligible for a FREE Return within 15 days of order delivery.
  • Please make sure that it meets the requirements of our Exchange & Return Policy (see FAQ’s below for more information) prior to submitting a return request
  • For other questions regarding web purchases, returns, etc., see FAQ’s below.


FAQ's


What is Hot-As-Hell’s Exchange & Return Policy?

  • All PANTIES are FINAL SALE
  • All SALE items are FINAL SALE
  • All swim bottoms must have hygiene strips intact in order to be eligible for return
  • Item(s) must be in good condition and sealed in original packaging with original tags still attached
  • Item(s) cannot have been worn, washed, soiled, or altered in any way
  • Hot-As-Hell reserves the right to deny an exchange or refund on returned merchandise if said merchandise does not meet the requirements outlined in our Exchange & Return Policy. Any exchanges and/or returns that do not meet the above requirements will be shipped back to the customer at his or her own expense


Do you offer FREE Exchanges?
We hope you love your Hot-As-Hell purchase. But if, for any reason, you’re not happy with your order, we offer FREE Express Exchanges on all orders within USA. Just make sure we get it within 30 DAYS from the date you received your order. Exchanged orders ship at the same time you send us back the original order.



Do you offer Free Returns?
We hope you love your Hot-As-Hell purchase. But if, for any reason, you’re not happy with your order, we offer FREE Returns on all orders within USA. Just make sure we get it within 15 DAYS from the date you received your order.



How do I make an exchange and/or return within USA?

  • Visit the following link.
  • Request an RMA: Click here and enter your order # and the email address associated with the order. Click the cart icons next to each item you are exchanging/returning and complete the required information.
  • Get a Return Shipping Label: You will receive a pre-paid UPS label after the return is accepted.* The label will be sent to the email address used for the order.
  • Ship It: Click here to locate the nearest UPS drop-off location
  • Check Your Email: For Express Exchanges, you will receive an email notification containing the tracking # for the replacement 1-2 days after the original order has been shipped. For Returns, Your refund will be credited back in US Dollars within 7-10 businesses days of being received.
  • Please note that your original shipping and handling fees are non-refundable.
  • If you have any questions about how to make a return, email us at service@hot-as-hell.com.


How do I make an International return?

  • HAH does not provide free international Exchanges or Returns
  • Please print and complete the following form and include in return package.

International Exchange/Returns Form

  • Please send items back to us at the address below using any trackable shipping method, at your own expense. Once we receive your package, we will promptly process your requested Exchange or Return. Please be sure that your package is insured and prepaid.

Hot-As-Hell Returns

5901 S. Eastern Ave

Commerce CA 90040 USA 


  • Your refund will be credited back in US Dollars within 7-10 businesses days of being received.
  • Make sure that your package is insured, as HAH will not be liable if the item is lost, stolen, or for any other reason does not arrive at our office
  • Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time frame for returns


Are there any other options for returning my order?

  • You may use your own shipping method to send the merchandise back to us. If you have your own account with UPS / FedEx / DHL / other carriers that have more affordable rates, or if you wish to send the package back via the US Postal Service, you may rightfully do so, which will then entitle you for a FULL REFUND within 15 DAYS, or STORE CREDIT within 30 DAYS
  • Make sure that your package is insured, as HAH will not be liable if the item is lost, stolen, or for any other reason does not arrive at our office
  • Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time frame for returns


When will I receive my refund?
Allow 7-10 days from the day we receive your package for us to complete your refund



I did not purchase this product at hot-as-hell.com. Can I still exchange or return it?
Our online store can only accept merchandise that has been purchased directly through our website. Merchandise purchased at other retailers must be returned to that respective retailer.



I received my hot-as-hell merchandise as a gift. Can I exchange or return it?
If you received an item as a gift, you may exchange the item for online store credit, as long as it was purchased from our website. HAH cannot accept returns bought from other retailers.

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